Guest support and operations handled 24/7. Maintenance, vendor coordination, virtual assistants, leasing and admin support.
Supporting Airbnb, VRBO, short-term rental operators, and property management companies.
Nights, weekends, holidays, and every hour in between.
Tell us what you need and our team will reach out to coordinate the next steps.
OnPass helps property managers and operators handle the day-to-day work behind their properties, from late-night guest calls and emergency maintenance to vendor coordination, cleaning, leasing support, and back-office operations.
Think of us as an extension of your team, available whenever you need us.
24/7 Guest Support
Our team can communicate with guests, troubleshoot common issues, document the request, create a work order, and coordinate the next step based on your instructions.
Learn about 24/7 supportOur team can
Maintenance
Use your existing trusted vendors or let us source from our network. Give us your preferred vendors, approval limits, and processes; we'll take care of the coordination.
Explore maintenanceAnswer the request
Guest or tenant reaches us, any hour.
Understand what happened
Photos, details, access notes.
Determine urgency
Against your emergency rules.
Create a work order
Issue, property, approvals, history.
Find the right vendor
Yours first, ours if needed.
Coordinate access
Codes, keys, time windows.
Follow up
Quotes, scheduling, changes.
Update and resolve
Guest informed, you get the summary.
Vendor Coordination
We can contact vendors, request availability, coordinate scheduling, follow up on quotes, communicate with guests or tenants, monitor open work orders, and make sure everyone stays updated.
Already have vendors you trust? We'll work with them.
Need someone new? Use our pre-vetted vendors at discounted rates whenever available.
Your vendors or ours. Your choice.
Virtual Assistants
Our virtual assistants can help with leasing, guest and tenant communication, rent follow-ups, CRM management, bookkeeping support, renter's insurance follow-ups, vendor management, administrative work, and more.
Every property management company operates differently. OnPass can work around your existing systems, vendors, SOPs, approval limits, and communication preferences.
Already have a plumber you trust?
We'll call them first.
Need someone else?
You can use our network of pre-vetted vendors at discounted rates whenever available.
Don't want a maintenance expense approved above $250 without authorization?
Your approval limit: $250
We'll follow that rule.
Want certain issues escalated immediately?
We'll build that into the process.
We don't ask you to rebuild your operation around us. We fit into yours.
OnPass helps take you out of the middle. We handle the communication and coordination so you can focus on running and growing your portfolio.
Guest reports an issue.
You call the vendor.
The vendor doesn't answer.
You call another vendor.
You update the guest.
The vendor asks for photos.
You contact the guest again.
The appointment changes.
Everyone calls you.
Nine touches. All of them yours.
Guest reports an issue.
We answer, troubleshoot, and create the work order.
We book the vendor, arrange access, send the photos.
The appointment changes. We handle it and update the guest.
You get one summary.
One touch. Yours to read, not to chase.
Sometimes something that sounds like a maintenance issue can be resolved remotely.
Before sending someone to the property, our team can walk the guest through basic troubleshooting based on your property instructions and SOPs.
That can help reduce unnecessary service calls, maintenance expenses, and interruptions for your property management team.
“The Wi-Fi isn't working.”
Router power-cycle, then the network name and password from your property notes.
“The kitchen outlets are dead.”
Locate the panel, find the tripped breaker, reset it. Confirm the fridge is back on.
“The smart lock won't respond.”
Battery check, then the backup code from your instructions. Note it for the next turnover.
Guest SupportSeptember 26, 2026
Some maintenance calls can be solved remotely in minutes. Walking guests through basic troubleshooting first saves service calls, costs, and interruptions.
1 min read
MaintenanceSeptember 26, 2026
Not every late-night call is an emergency. Here's how to define one for your properties, and why deciding it before the call comes in matters.
1 min read
Tell us how your team handles guest support, maintenance, and vendors today. We'll build the workflow around it.
or call +1 (404) 574-1364
or email info@onpass.co