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OnPass
OnPass

Short-Term Rental Maintenance, Coordinated From Start to Finish

Maintenance isn't just about finding someone who can fix the problem.

It's answering the request, understanding what happened, determining urgency, creating a work order, finding the right vendor, coordinating property access, following up, updating the guest, and making sure the issue gets resolved.

OnPass helps property managers coordinate the entire maintenance process.

The whole request, not just the repair

  1. 01

    Answer the request

    Guest or tenant reaches us, any hour.

  2. 02

    Understand what happened

    Photos, details, access notes.

  3. 03

    Determine urgency

    Against your emergency rules.

  4. 04

    Create a work order

    Issue, property, approvals, history.

  5. 05

    Find the right vendor

    Yours first, ours if needed.

  6. 06

    Coordinate access

    Codes, keys, time windows.

  7. 07

    Follow up

    Quotes, scheduling, changes.

  8. 08

    Update and resolve

    Guest informed, you get the summary.

24/7 maintenance support for Airbnb and short-term rentals.

Maintenance requests don't follow business hours.

Our team can receive guest and tenant maintenance requests around the clock, gather the necessary information, troubleshoot basic issues where appropriate, create a work order, and determine the next step based on your procedures.

Whether it's 2PM or 2AM, someone is there to respond.

Use your vendors or our pre-vetted network.

Already have a reliable plumber, HVAC technician, electrician, handyman, locksmith, or cleaner? Great.

Don't have the right vendor available? OnPass can source from our network of pre-vetted vendors at discounted rates, where available.

We can work around your preferred price range, service area, approval limit, and response requirements.

Your vendors

Already have vendors you trust? We'll work with them.

  • Whitelist your plumber, HVAC technician, electrician, handyman, locksmith, or cleaner.
  • We prioritize them whenever service is needed.
  • We follow your preferred vendor order and contact them first.

Our network

Need someone new? Use our pre-vetted vendors at discounted rates whenever available.

  • Sourced from a network of pre-vetted vendors, where available.
  • We work around your preferred price range, service area, and response requirements.
  • Your approval limit still applies.

Your vendors or ours. Your choice.

Property maintenance services we can coordinate.

Plumbing & water

  • Plumbing
  • Water heaters
  • Leak detection
  • Drain and sewer issues

Climate & electrical

  • HVAC repair
  • Heating
  • Electrical

Repairs & installs

  • Handyman services
  • Painting
  • Drywall repair
  • Appliance repair
  • Furniture assembly

Access & connectivity

  • Locksmith services
  • Smart locks
  • Wi-Fi and internet issues
  • Smart-home devices

Cleaning & exterior

  • Cleaning
  • Turnover cleaning
  • Carpet cleaning
  • Pressure washing
  • Junk removal
  • Landscaping
  • Pool and hot tub service
  • Pest control

Routine & emergency

  • Routine property maintenance
  • Preventive maintenance
  • Emergency maintenance

And more.

Tell us about the property, the vendors, and the rules.

We'll build the maintenance workflow around how your team already operates.

Get started

or call +1 (404) 574-1364
or email info@onpass.co