We’re Giving 10 Short-Term Rental Operators 2 Weeks of OnPass Completely Free

Running short-term rentals sounds great until your phone goes off at 2AM because a guest can’t get into the property, the AC stopped working, or there’s suddenly water coming from somewhere it definitely shouldn’t be. And somehow, everything always seems to happen after hours. That’s exactly why we built OnPass. OnPass works as an extension of your property operations team, helping short-term rental operators and property managers handle 24/7 guest communication, maintenance dispatching, vendor coordination, after-hours issues, and day-to-day operational support. And right now, we’re looking for 10 short-term rental operators in the US and Canada to try OnPass completely free for two weeks. No contract. No commitment. Just give us some of the headaches you’re dealing with every day and see if you want them back after two weeks. What does OnPass actually handle? The easiest way to explain OnPass is that we become the team behind your operation. Your guests shouldn’t have to wait until morning because something went wrong at midnight. At the same time, you shouldn’t have to personally be the person answering every message, calling every plumber, chasing every cleaner, or checking whether a maintenance request was actually completed. That’s where we come in. Depending on how your operation works, OnPass can help with:

• 24/7 guest communication across Airbnb, VRBO and your existing communication channels
• Maintenance intake and troubleshooting when guests report an issue
• Vendor dispatch and coordination, using your preferred vendors or helping source one when needed
• After-hours and emergency support
• Work order creation, tracking and follow-up
• Guest updates while maintenance is being handled
• Following up with vendors until the issue is actually resolved
• Cleaning and turnover coordination
• Escalating situations to your team based on your own rules, budgets and SOPs
• General property operations support so fewer things end up back on your plate We’re not trying to replace the way you already operate. The goal is to plug into it. If you already have cleaners, plumbers, handymen and HVAC vendors you trust, great. We work with them. If you have rules around what can be approved without contacting you, we follow them. If something needs your attention, we escalate it. OnPass is supposed to feel like another department inside your company, not another vendor you have to constantly manage. Why we built OnPass for short-term rental operators As an STR operator grows, the number of little things that require attention grows with it. Ten properties can turn into twenty. Twenty becomes fifty. And suddenly one person is trying to manage guest messages, maintenance requests, vendors, cleaners, late-night emergencies, owner communication and everything else happening behind the scenes. Hiring additional people helps, but then you have another problem: nights, weekends, sick days, training, management and making sure someone is always available. A short-term rental doesn't stop operating at 5PM. Neither do your guests. That’s why OnPass is built around 24/7 property operations support instead of traditional business hours. The idea is simple: You grow the portfolio. We help keep the operation running. What happens when a guest reports a maintenance issue? Let's say a guest messages at 11:43PM saying the AC isn't working. Instead of that message sitting there until someone sees it, OnPass can respond to the guest, troubleshoot the issue based on your SOPs, determine whether a vendor is required, contact the appropriate vendor, coordinate access and keep the guest updated. Your team gets visibility into what happened without necessarily having to manage every step themselves. The same applies to plumbing issues, lockouts, Wi-Fi problems, appliance failures, cleaning issues and the dozens of other problems that come with operating vacation rentals. And because every property manager operates differently, we build the workflow around your operation, rather than asking you to change everything to accommodate ours. Why are we offering it free? Because the easiest way for us to explain OnPass isn't through another sales pitch. It's by letting you use it. We're currently looking for 10 property managers and STR operators in the United States and Canada who are willing to hand us part of their operation for two weeks. You get to see how our team communicates with guests, handles maintenance, works with your vendors and fits into your existing workflow. We get feedback from real operators about what we can make better. There is no long-term contract and no obligation to continue afterward. If after two weeks you decide you would rather go back to answering those 2AM messages yourself, no hard feelings. We just have a feeling you probably won't. Who is this for? OnPass is primarily built for professional short-term rental operators, Airbnb and VRBO property managers, vacation rental companies and growing portfolios that are reaching the point where operations are becoming difficult to manage internally. Whether you manage a handful of properties and need some breathing room or hundreds of properties and need additional operational coverage, we can build the support around the way your company already works. This isn't another generic virtual assistant service. We're building OnPass specifically around short-term rental operations. That means understanding that answering the guest is only one part of the problem. Someone still needs to make sure the plumber shows up. Want to try OnPass for free? We're opening the two-week pilot to 10 STR operators in the US and Canada. For two weeks, let us help with your guest communication, maintenance requests, vendor coordination and after-hours operations. No contract. No commitment. Let us take the 2AM calls for two weeks. Then you can decide if you really want them back.

Interested? Get in touch with us through OnPass.co to apply for the free pilot.